Privacy Policy

Privacy Policy

 

Last updated: 20 October 2026

 

Quay Lane Boatyard Ltd ("we", "us", "our") is the data controller for personal data collected through this website and in the course of providing our marina and boatyard services. Our registered office is at Quay Lane, Hardway, Gosport, PO12 4LJ. You can contact us at enquiry@quaylaneboatyard.co.uk or 02392524214.

This policy explains what personal data we collect, why we use it, who we share it with, how long we keep it, and your rights. It is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1.      What personal data we collect

  • Identity and contact details: name, postal address, email address, and telephone number.

  • Account and service details: boat name, registration and dimensions, berth or mooring details, and records of services booked.

  • Financial details: invoices, payment records, and bank or card payment details processed by our payment providers. We do not store full card numbers.

  • Enquiry and correspondence data: information you give us by email, telephone, our website contact forms, or in writing.

  • Health and safety records: accident or incident reports, where required by law.

2. How we use your personal data and our legal basis

 

Setting up and managing your account, providing services, and taking payment
Legal basis: Contract

Keeping accounting, tax, and statutory records
Legal basis: Legal obligation

Health and safety compliance and incident reporting
Legal basis: Legal obligation

Responding to enquiries
Legal basis: Legitimate interests

Recovering unpaid debts and enforcing our terms
Legal basis: Legitimate interests and contract

Keeping our premises and berths secure
Legal basis: Legitimate interests

Sending service and safety notices
Legal basis: Legitimate interests and contract

 

Where we rely on legitimate interests, we have balanced those interests against your rights and freedoms.

3. Who we share your personal data with

We share personal data only where necessary, with:

  • Payment providers to process payments.

  • Accounting and office software providers to keep our records.

  • Insurers and insurance brokers where needed for cover or claims.

  • Contractors and suppliers who carry out work you have booked, and only the details they need.

  • Debt collection agencies and our legal representatives if an account remains unpaid after we have contacted you.

  • Public authorities where we are required to by law.

We do not sell your personal data.

4. International transfers

International transfers

Some of our service providers store or process personal data outside the UK, including in the United States. Where this happens, we use safeguards recognised under UK data protection law. You can ask us for a copy of these by contacting us at enquiry@quaylaneboatyard.co.uk.

5. How long we keep your personal data

  • Customer account and service records: as required to meet HMRC and accounting requirements.

  • Enquiries that do not result in a booking: kept for 24 months from the last contact, then deleted.

  • Health and safety records: as required by law.

  • Debt recovery records: 6 years from the date the debt is settled or written off.

When the retention period ends, we securely delete or anonymise your data.

6. Your rights

Under UK GDPR, you have the right to:

  • access the personal data we hold about you;

  • have inaccurate data corrected;

  • have your data erased in certain circumstances;

  • restrict or object to our processing in certain circumstances;

  • receive your data in a portable format, where applicable;

  • withdraw consent at any time, where we rely on consent.

To exercise any of these rights, contact us at enquiry@quaylaneboatyard.co.uk. We will respond within one month. We may need to verify your identity before acting on a request.

7. Cookies

Our website uses only essential cookies.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

9. Automated decisions

We do not make decisions about you using automated processing that has a legal or similarly significant effect.

10. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the matter. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by telephone on 0303 123 1113.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, and the "last updated" date will show when it changed.

Before publishing, please check the bracketed items against how you actually operate, particularly the retention periods, cookies, and international transfers. The ICO's website has guidance if you want to verify any of them.